Effective Date: 10/11/2023
1. Purpose and Scope
At Appleton & Associates, Inc., we are dedicated to delivering exceptional call center/BPO services to our clients. This Refund and Returns Policy aims to provide a clear and transparent framework for handling refund and return requests related to our services.
2. Refund Policy
2.1 Service Fees: Our service fees are generally non-refundable. Once you have engaged our call center/BPO services and payment has been processed, refunds will not be issued unless otherwise stated in a specific agreement or contract.
2.2 Service Quality: We are committed to maintaining the highest service quality standards. If you encounter any issues or believe that our services have not met your expectations, please contact our Customer Support team immediately at Contact@appassinc.com or (888) 383 7185. We will promptly investigate your concern and work collaboratively to find a satisfactory resolution.
3. Returns Policy
3.1 Service Cancellation: Should you wish to cancel your service agreement with Appleton & Associates, Inc., please provide written notice to our Customer Support team at Contact@appassinc.com. Cancellation may be subject to terms and conditions as outlined in your service agreement, which could include termination fees or notice periods.
3.2 Unused Services: In cases where you have prepaid for services that have not yet been delivered, we will issue a refund for the unused portion of the services. Refunds for unused services will be processed within 7 days of receiving your cancellation request.
4. How to Request a Refund or Return
To request a refund or initiate a return, please follow these steps:
4.2 Provide Necessary Information: When contacting our Customer Support team, please furnish the following information:
- Your complete name and contact information.
- A detailed description of the issue or the reason for the refund or return request.
- Pertinent transaction details, such as invoice or contract numbers.
4.3 Resolution Process: Our dedicated team will review your request promptly and engage in a thorough resolution process. Additional information or documentation may be requested if necessary.
Appleton & Associates, Inc. retains the right to refuse refunds or returns in the following cases:
- Violation of our service agreement or terms of service.
- Fraudulent or malicious intent.
- Outstanding invoices or unpaid fees.
6. Contact Information
For any inquiries or concerns regarding our Refund and Returns Policy, please reach out to our Customer Support team:
7. Changes to the Policy
Appleton & Associates, Inc. reserves the right to update or amend this Refund and Returns Policy at any time. Any alterations will be communicated to our clients via email and posted on our website.
By engaging our services, you acknowledge and agree to the terms and conditions outlined in this Refund and Returns Policy.
This comprehensive policy provides more detail on the refund and returns process while maintaining clarity and transparency for your clients. Ensure that the policy aligns with your specific business practices and legal requirements, and consider seeking legal advice to confirm compliance with relevant laws and regulations.
Contact us at Contact@appassinc.com for questions related to refunds and returns.