Elevate your healthcare institution by entrusting business processing workflows to our skilled and committed experts, who operate in alignment with HIPAA regulations to safeguard the confidentiality of healthcare data.
Healthcare
What is Meant by Healthcare BPO
In the fiercely competitive healthcare industry, medical organizations must excel in delivering intelligent workflows that enhance consumer experience and improve patient outcomes. This operational efficiency becomes even more crucial in the face of escalating healthcare emergencies. To overcome these challenges and manage costs effectively, medical institutions opt to outsource their non-core business processes, such as coding, billing services, transcription, etc., to third-party firms.
The strategic utilization of artificial intelligence and skilled professionals ensures consistent business growth and revenue increase. As per a recent study, the demand for healthcare BPO is projected to grow at a CAGR of approximately 9.4% from 2020 to 2027, reaching a market value of around US$ 385.8 billion by that time.
Healthcare BPO Services
OUR SERVICES FOR CLIENTS
Medical Billing
Simplify the insurance payment setup processes to make them hassle-free, allowing you to concentrate on your core competencies. Our streamlined processes encompass collecting patients’ demographic information through various methods, checking medical claims, and finalizing settlements.
Medical Coding
We ensure the accurate transformation of all patients’ medical documents into universally acceptable alphanumeric codes for precise billing. Medical coding is a complex and laborious task, and many organizations opt for third-party vendors to entrust the job to professional medical coders and avoid claim rejections.
Medical Data Entry
In our medical data entry services, we meticulously record patients’ medical information, encompassing demographic details, treatment records, medication specifics, instrumental records, insurance plans, claims, billing data, and settlement records. This data is organized and stored in an electronic format, benefiting hospitals, clinics, pharmaceutical enterprises, and doctors.
Medical Transcription
Our transcription services convert verbally dictated medical reports, clinical summaries, surgery notes, audio recordings, and more from healthcare professionals into digital formats. This alleviates the burden of paperwork and enables them to concentrate on delivering quality services to their patients.
Medical Claims Processing
Our medical claims processing services ensure accuracy and HIPAA compliance. This comprehensive service includes insurance eligibility verification, medical insurance claim setup, data entry, claim adjudication, claim support, auditing, finance and accounting settlement, and disbursement. By availing our services, you can avoid claim denials and concentrate on your core competencies.
Benefits of Healthcare BPO for Medical Industry
Improved Patient Care
Access to Skilled Workforce
Economical
Improved Customer Experience
Dodge Heavy Forfeits
Improved Patient Care
Improved Patient Care
Access to Skilled Workforce
Economical
Improved Customer Experience
Dodge Heavy Forfeits
By outsourcing non-core activities, we alleviate the workload of healthcare professionals, freeing up their time for better patient care. This improved focus on patient well-being enhances consumer satisfaction.
Outsourcing allows you to entrust your work to industry pioneers with years of experience and the right knowledge and expertise in utilizing cutting-edge technology.
Managing medical billing tasks in-house can be not only tedious but also distracts from core competencies. Additionally, these processes lead to a substantial increase in operational costs due to hiring, training, managing, and infrastructure expenses. In contrast, entrusting back-office work to a healthcare BPO reduces costs and ensures quality and accurate services.
Healthcare BPO efficiently manages both inbound and outbound services, encompassing prescription assistance, pharmacy services, medical insurance certification, appointment scheduling, reminders, claims management, physician referrals, revenue recovery, and billing. These comprehensive services are designed to enhance the overall customer experience.
In the healthcare industry, all patient-related data is highly sensitive and requires careful handling with utmost confidentiality. Furthermore, it is essential to adhere to guidelines issued for healthcare organizations and stay up-to-date with all necessary information to avoid insurance denials. Opting for a competent BPO ensures that these critical requirements are met, leaving no room for errors or discrepancies.