Job Category: Customer Service
Job Type: Full Time
Job Location: Remote USA

About Appleton & Associates, Inc.:

 We take pride in delivering top-notch products and services to our clients, and our customer service team is at the heart of it all. We’re on the lookout for passionate individuals to join our remote customer service team and be a part of our continued success.

Job Description:

As a Work From Home Customer Service Representative, you’ll be the voice of Appleton & Associates, Inc., providing exceptional support to our valued customers. Your role will involve resolving inquiries, ensuring customer satisfaction, and having the flexibility to create your own work schedule.

Key Responsibilities:

– Deliver outstanding customer support via phone, email, chat, and more.

– Solve customer inquiries and escalate complex cases when necessary.

– Develop expertise in our products and services to assist customers effectively.

– Maintain accurate records of customer interactions in our CRM system.

– Provide basic technical support and troubleshooting guidance.

– Educate customers on product features, benefits, and usage.

– Collaborate with your team to ensure a seamless customer experience.

– Adhere to company policies, procedures, and quality standards.

– Enjoy the freedom to create your own work schedule.


– High school diploma or equivalent; some college education preferred.

– Previous customer service experience is a plus.

– Strong communication and problem-solving skills.

– Ability to work independently in a remote setting.

– Proficiency with computer systems and software applications.

– Familiarity with CRM systems is advantageous.

– A passion for helping others and a customer-centric mindset.

– Reliable high-speed internet access and a suitable home office setup.


– Competitive compensation as a 1099 Contractor (Hourly + Incentives)

– Flexibility to create your own work schedule.

– Comprehensive training program for your success.

– Opportunities for professional growth and development.

Appleton & Associates, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Who We Are

Welcome to Appleton & Associates, Inc., your trusted partner in outsourcing solutions. With years of experience and a team of skilled professionals, we offer high-quality services in data entry, document processing, virtual assistant support, and more. Our focus is on understanding your unique business needs and delivering tailor-made solutions that drive efficiency and growth. At Appleton & Associates, Inc., we pride ourselves on our commitment to accuracy, industry-leading technology, and a client-centric approach. Whether you are a small business or a large enterprise, our goal is to streamline your non-core tasks, freeing up your resources to concentrate on core competencies and achieve greater success. Join us and experience the benefits of seamless outsourcing and exceptional results.

Our Vision

Our Vision at Appleton & Associates, Inc. is to be the leading provider of innovative and reliable outsourcing solutions, empowering businesses worldwide to achieve their full potential. We envision a future where organizations can focus on their core strengths and strategic objectives while leaving their non-core tasks in the capable hands of our experienced professionals. 

Our Mission

Our Mission at Appleton & Associates, Inc. is to empower businesses with tailored outsourcing solutions that drive efficiency, productivity, and success. Our mission is to deliver unparalleled value to our clients by leveraging our expertise, state-of-the-art technology, and a skilled team of professionals. We aim to be a reliable partner in their growth journey, helping them optimize their operations, reduce costs, and enhance customer satisfaction.